Setup Video-Call Help

Once you have filled out a questionnaire and you have set up an appointment date you will need to make sure your device has video capabilities. Here are some helpful tips for setting it up.

iPhone & iPad

Step 1: Check Email for Appointment Link

Open your email with the appointment link from your video calling device.
(Apple Product in this example)

Note: If you are having a hard time finding the appointment email search for TelaPets Appointment.

Click on the start appointment button which will take you to the Login Screen of our website.

Step 2: Login to TelaPets.com

Log into our Website. Click on the link from the email we send you, or the Login button from the navigation menu.  Both will take you to the login Screen.

If you do not remember your login info, you can have the password reset and sent to your email.

Step 3: YES, Allow Notifications

After you login you will see a browser notification.
By clicking allow you will receive a notice when the Veterinarian is video-calling you.

Step 4: On the Appointment page click Join Call

After you have turned on your camera and microphone click the Join Call button at the time of your appointment.

Your Veterinarian video-call will appear on this screen.

When the Veterinarian connects press Pickup and begin your video-call.

Step 5: Able to Access Camera and Microphone

After you have logged into our website you will be prompted to allow microphone and camera access.

Click Allow.

You will then see this icon appear and your ready to go.

Step 6: Get Your Pet Treated and Feeling Better

On the call with our Hawaii board-certified veterinarian you will be given help and instructions on how to best treat your pet.

Laptop Computer & Desktop:

Step 1: Check Email for Appointment Link

Open your email with the appointment link from your video calling device.
(Laptop in this Example)

Note: If you are having a hard time finding the appointment email search for TelaPets Appointment.

Click on the start appointment button which will take you to the Login Screen of our website.

Step 2: Login to TelaPets.com

Log into our Website. Click on the link from the email we send you, or the Login button from the navigation menu.  Both will take you to the login Screen.

If you do not remember your login info, you can have the password reset and sent to your email.

Step 3: YES, Allow Notifications

After you login you will see a browser notification.
By clicking allow you will receive a notice when the Veterinarian is video-calling you.

Step 4: On the Appointment page click Join Call

After you have turned on your camera and microphone click the Join Call button at the time of your appointment.

Your Veterinarian video-call will appear on this screen.

When the Veterinarian connects press Pickup and begin your video-call.

Step 5: Able to Access Camera and Microphone

If you got this message you have 2 options.

  1. You do not have a Camera or Microphone on that device and need to log into the website using the device with video-call capabilities.
  2. You do have them and simply need to turn them on.
    • a. Start Menu > Settings > Microphone > On
    • b. Start Menu > Settings > Camera > On

Note: PC and Mac have very similar instructions. 

You will also need to allow your browser (Does not work with Chrome) to access the Camera and Microphone, those settings should be in the same area as turning them on.

Step 6: Get Your Pet Treated and Feeling Better

On the call with our Hawaii board-certified veterinarian you will be given help and instructions on how to best treat your pet.

Send the appointment to my Cell Phone:

Forward the email to your cell phone:

If your email is not on the same device as your video-call. You can email your cell phone by using your carriers email service: 

AT&T:
number@txt.att.net (SMS)
number@mms.att.net (MMS) 

T-Mobile:
number@tmomail.net (SMS & MMS) 

Verizon:
number@vtext.com (SMS)
number@vzwpix.com (MMS) 

Sprint:
number@messaging.sprintpcs.com (SMS)
number@pm.sprint.com (MMS)

Note: no dashes or spaces.

Please choose your pet type.


Dog
Cat
Bird
Fish
Goat
Pocket Pet